Free Worldwide Shipping

Free worldwide shipping on all ceramics is offered from our online shop.

Please note that due to country-specific regulations, we are unable to send item that's intended for use with food or drink to Australia.

Delivery
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We endeavour to package and ship your items within 2-3 working days from purchase.

Damaged Goods
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We take great care in packaging your items so that they will arrive safely. If a piece does arrive with a flaw, or if it has been damaged during transit, please let us know within 14 days of receipt, and we'll be happy to make things right for you. Please note that no refunds will be given after 14 days of receiving the items.

If a piece arrives damaged or flawed, we will ask to see a photo of the damage. Depending on the situation (if we have a similar piece to hand and/or if you would like to wait for us to reproduce it), we will either send you a new piece, or we will refund your money in full.

‍Other Refunds
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If a piece arrives unflawed and undamaged by the post, but you decide you do not want it, you may return it within 14 days of receipt. A full refund will be made only after the piece has arrived back safely. The customer will bear the cost of the return shipping. We advise a recorded or tracked delivery service is used for the return. The customer making the return is fully responsible to package the piece for safe return travel. If the item being returned is broken in transit, the customer will be held responsible, and no refund will be made by us and we advise you claim for any financial losses with the courier company.

‍A Note on International Shipping (Outside of the UK)
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You, the customer, are responsible for all taxes and duties imposed by your country of residence for importing goods outside of the UK. These charges are out of our control, and vary from country to country depending on the products ordered and the rates of duty and charges imposed by the country in which you live. Please check with your country's customs office to determine their procedures and any potential charges.

We are not responsible for any packages held by international customs agencies and it is not our responsibility to make the customer aware of these agencies and their actions. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of. If you neglect to pick up your package and it is returned to us, we will refund you the purchase price but deducting the charge for original shipping.

For international orders outside of the UK, we will not be held responsible for customs delays. This is beyond our control. It is rare, but parcels have been known to be delayed in customs for several weeks.